Ang module na ito ay makabuluhan sa ating trabaho from rank and file employee to leadership roles. Ang PSDM module ay tumatalakay ng iba't ibang kasanayan at competency as a problem solver and decision makers bilang isang LifeBanker. Pag-uusapan natin dito ang competency ng isang leader. Matatalakay din natin ang iba’t ibang approach kung paano natin mare-resolba ang ating mga problema at pagbigay ng agrang desisyon sa ating departamento at sa ating organisasiyon mismo. Isa pa, bibigyang tuon sa kada lesson ang magagawa ng isang leader sa kaniyang team members kapag may problema at mahalagang desisiyong paglalaanan gamit ang ating core values bilang isang Lifebanker.
Nawa'y matulungan ka ng module na ito!
This course will is designed for Account officers to enhance their delivery customer service and manage client issues effectively. By taking course they will enhance service skills by mastering the five dimensions of service quality—Tangible, Assurance, Reliability, Responsiveness, and Empathy—and learn the L.A.S.T. method for effective service recovery. The course covers improving physical presentation, building client trust, ensuring consistent service, responding promptly, and showing empathy. It also teaches the L.A.S.T. method: Listen, Apologize, Solve, and Thank. This course ensures that the Account officers will boost client satisfaction and strengthen LifeBank's reputation through improved service interactions and effective issue resolution.
Effectively establishing and managing centers is crucial for achieving organizational goals and ensuring operational success. This course, "Center Formation," provides a detailed exploration of the steps involved in forming centers, selecting appropriate locations, appointing key personnel, and understanding re-orientation guidelines. Participants will gain practical skills and insights necessary for successful center formation and management.
Microfinance account officers need to effectively manage their centers to ensure smooth operations and compliance with LifeBank policies. The course aims to develop essential center management skills, including the importance of center collection, conducting effective weekly meetings, and implementing administrative policies and guidelines. Participants will explore key topics such as the significance of center collection and management, strategies for productive weekly meetings, and best practices for administrative procedures. The course also covers the DO’s and DON’T’s for efficient and compliant operations. By accessing course materials at their own pace, account officers will enhance their management capabilities, leading to more effective center operations and improved compliance with policies.
The Ikabuhi Microfinance Program (IMP) by LifeBank Foundation aims to break the chains of poverty by providing financial services to enterprising poor women. The module will cover the following key areas: Member Selection: Criteria and procedures for selecting members who demonstrate potential for successful participation in the program. Credit and Background Investigations: Detailed processes for assessing the financial history and background of applicants to ensure they meet the program’s standards.
Magandang araw!
Ang module na ito ay tumatalakay sa akma, wasto, at tiyak na pagsasagawa ng loan collection. Mauunawaan rito ang iba’t ibang diskarte sa pagpapalawak ng kaalaman ng isang Account Officer during loan collection days sa ating mga Nanay. Paano makakatulong ang tamang pagsasagawa ng loan collection sa pag-maanage ng credit risk? Anu-ano ang mga pag-uugaling ating maisabuhay bilang 'frontliner' sa field? Nasusunod ba nang wasto ang pagsasagawa ng loan collection? Matatalakay rin dito ang mga vital skills sa pagsasagawa ng loan report na tiyak sa iyong trabaho. Mabibigyang importansiya rin ang mga pagpapahalaga o values na matutuhan mula sa ating core values bilang isang LifeBanker.
This training module will enable account officers to learn and understand the importance of effective communication in their roles in Relationship Development and PAR management. The learner will be able to identify and define the different components of communication. Through understanding andrelating the performing AO Attributes in the actual work, the learner will be able to understand the essence of effective communication. This module includes specific and concrete examples that will reinforce the learning of concepts and processes of communication. Overall, this training will equip the account officers with the basic concepts of communication and how it is effectively applied in building positive relationships and in managing the PAR.
Good day!
Ang module na ito ay makakatulong sa inyo para ipaliwanag kung gaano kahalaga na maisagawa nang tama at madiskarte ang Background Investigation/ Credit Investigation (BI/CI) sa ating prospect clients. Matatalakay rin kung anu-ano ang mga credit risks kapag hindi naisagawa ng tama ang BI/CI. Ang mga ideal na pag-uugali ay iyong matututuhan sa module na ito. Mapapaliwanag rin dito ang iba’t ibang skills na dapat taglayin ng isang Account Officer (AO) sa kaniyang trabaho kalakip ang core values ng LifeBank.
Magandang araw!
Ang loan report ay isa sa mga factors na kailangan natin sa pag-approve ng loan membership. Gaano nga ba kahalaga ang loan report sa pag-manage ng credit risk lalong lalo na sa membership retention ng isang branch? Matututuhan sa module na ito ang iba’t ibang skills ng isang Account Officer kung paano gumawa ng wasto at tiyak na mga reports. Gamit ang mga ideal behaviors sa module na ito, malalaman mo ang malaking ambag ng loan report processing sa pag-manage ng credit risks sa ating mga members. Matatalakay rin ang core values integration ng LifeBank sa module na ito na tiyak akong magagamit sa ating trabaho at sa pagpapa-unlad ng ating sarili mismo.
Kumusta?
Alam mo bang sa simpleng kumustahan ay makapagpapabago tayo ng buhay ng ating mga members? Sa module na ito, isa-isahin nating tatalakayin ang mga kaalaman, diskarte, at tips sa pagpapanatili ng healthy relationship kay Nanay matapos niyang ma-BI/CI at maging kasapi na ng ating programa. Ang sentro ng ating pag-uusapan all throughout sa module na ito ay nakatuon pa rin sa pangangasiwa o pag-mamanage ng credit risk kapag na-apply ito sa membership ni Nanay sa ating MFI. Paano nakatutulong ang building trust sa pag-manage ng mga Portfolio at Risks (PAR) members at membership retention sa ating mga branch. Matututuhan din ang mga ideal behaviors at skills sa module na ito lalong lalo na ang LifeBank core values sa pagpapa-unlad ng ating trabaho sa field.